Refund Policy
The rules below govern your 30% deposit, paid online at booking. The remaining 70% balance is charged by card closer to your tour date rather than collected locally in cash — if you cancel after the balance has already been charged, it is refunded under the same rules as the deposit below, based on how many days remain before departure.
Refund rules
- Full refund: if you request a cancellation within 5 days of paying your deposit, AND the tour is more than 15 days away, your full deposit is refunded.
- Partial refund: once fewer than 15 days remain before departure (and more than 3), 50% of your deposit is refunded.
- No refund: within 3 days of departure, the deposit is not refundable.
Example
Your tour is on 1 October and you booked and paid your deposit on 20 September (11 days before the tour). Because fewer than 15 days remain, the partial refund rule (50%) applies — even if you cancel the same day you paid. However, if the tour were on 1 December and you booked on 20 September (more than 70 days away) and cancelled within 3 days, you would qualify for a full refund.
How to request a cancellation
You can cancel a paid booking from "My Orders" or the "Request cancellation / refund" button on your booking confirmation page. Our team reviews the request and processes your refund.
Refund timing
Approved refunds are typically returned to your card within [5–10 business days], depending on your card provider.
Exceptions
If we cancel a tour ourselves due to force majeure (weather, natural disasters, etc.), we will offer a full refund or an alternative date regardless of the rules above.
Contact us
Questions about a refund: info@flauratravel.com or message us on WhatsApp.