Privacy Policy

Last updated: [date]. This policy explains how Flaura Travel ("we"), operated by [Company legal name], registered at [registered address], collects, uses and protects your personal data when you use flauratravel.com.

What we collect

• When you submit a booking request: your name, email, phone, WhatsApp number (optional), travel dates, number of travellers, and any notes you provide.
• When you sign in to My Orders: your email address and the one-time login code sent to you.
• When you pay: payment is handled directly by our payment provider (iyzico) — we do not store or see your card details on our own servers.
• While browsing: your language and currency preference, stored in a cookie for functional purposes.

How we use your data

• To process your booking requests, confirm availability, and contact you (email / WhatsApp).
• To manage payments, refunds and cancellation requests.
• To meet our legal and accounting obligations.

Who we share it with

• The local guide/operator running your tour — only the details needed to run your booking (name, party size, date).
• Our payment provider — to process payment.
• We do not sell or rent your data to third parties, except where required by law.

Data retention

We keep booking records for a reasonable period to meet our legal and accounting obligations. You can request deletion, though we may need to retain some records for ongoing legal obligations.

Your rights

You have the right to access, correct, or request deletion of your data. Contact us at info@flauratravel.com for any such request.

Cookies

We use only functional cookies to remember your language/currency preference and sign-in state. We do not use third-party advertising or tracking cookies.

Contact us

For questions about this policy: info@flauratravel.com